Vesta Corporation
  • Revenue Assurance
  • Lake Oswego, OR, USA
  • Full Time

Pre-Collection specialists collect and negotiate payments on returned eChecks and Credit cards, update and maintain customer records, and resolve customer disputes while providing a high level of customer service to retain the customer. Specialists will have the ability to actively listen to the customers' goals and concerns, maintain a friendly professional tone and demeanor, and promote the applicable benefits to resolving the balance owing in a timely manner.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

  • Collect and resolve past due accounts by fielding inbound and making outbound collections calls
  • Make payment arrangements to resolve the debt and allow the customers to recharge their pre-paid wireless phone or long- distance card
  • Research accounts to determine the reason for delinquency and use sound judgment to come to a positive resolution for the customer and the business
  • Maintain customers' records and ensure proper workflow is implemented
  • Remain up to date on department communication and policies
  • Prioritize workload to maintain maximum efficiency 

QUALIFICATIONS 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

High school education or equivalent; one to three years' customer service experience with an emphasis in fraud investigations or equivalent combination of college, industry training, and experience may substitute.   This position also requires attention to detail, good organizational skills, grammar and communication skills.  Proficiency in Google and database applications, to include: Docs, Sheets, etc.   Must be able to work independently with little supervision as well as in a team environment

Vesta Corporation
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